Issue Summary

This is reproducible on Data Center: no (Can be reproduced at customer's end)

Duplicate approval notification on certain specific workflow setup Sample_workflow.xml.zip

Steps to Reproduce

1. Have the workflow setup similar to
2. In the above workflow (On Hold) is an approval step
3. Trigger an approval (choose a user for e.g. admin)
4. Ensure that transition 'Ask business acceptance' has a screen with approvers (similar user picker field)
5. Transition the ticket 'Back to processing'
6. Trigger another approval
7. Choose the above user as the approver
8. Approver email has a duplicate body

Expected Results

Approval email should not have a duplicate body in certain scenarios 

Actual Results

Approval email should have a duplicate body in certain scenarios
 

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available