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  1. Jira Service Management Data Center
  2. JSDSERVER-11940

A few fields are not translated in the Customer Emails for languages other than English

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.13.18, 4.20.11
    • Customer Notification

      Issue Summary

      When there are multiple languages enabled in Jira (for example Polish, Czech), the Customer notifications are not having the translations for the fields Summary, Description, Priority etc

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. Enable the languages - Czech, Polish (these languages were selected for replication purpose but the issue persists with all the languages) for the Customer notifications from Project settings >> Customer notifications >> Manage languages
      2. Send an Approval notification from Jira for a Customer with Polish Language set in his profile.

      Expected Results

      The Email is completely translated to Polish

      Actual Results

      Fields like Summary, Description etc are not translated in the email. Fields created date, request type etc are translated properly.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

          Form Name

            [JSDSERVER-11940] A few fields are not translated in the Customer Emails for languages other than English

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              Unassigned Unassigned
              sthottamkara@atlassian.com Sandhya Thottamkara
              Affected customers:
              3 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated: