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  1. Jira Service Management Data Center
  2. JSDSERVER-11917

Collapsing a comment under Insight object schema view renders html tags in the collapse comment text

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      Issue Summary

      This is reproducible on Data Center: Yes

      Steps to Reproduce

      1. Open an object details view for an object under Insight's object schema view
      2. Add several comments for the object
      3. Collapse one of the comments

      Expected Results

      Collapsed comment should not render any HTML markups to the end user.

      Also, collapsed comment should finish within one line & ellipsis at the end if overflown.

      Actual Results

      Collapsed comment gets rendered with visible HTML markups (e.g. `<p>`) to the end user.

      Collapsed comment actually still gets wholly rendered, wrapping to multiple lines to the end user.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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          collapsed-insight-object-comment-with-html-tags.png
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          Form Name

            [JSDSERVER-11917] Collapsing a comment under Insight object schema view renders html tags in the collapse comment text

            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955638 ]
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 783803 ]
            Martin Ma made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 671173 ]
            Martin Ma made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Martin Ma made changes -
            Description Original: h3. Issue Summary

            This is reproducible on Data Center: Yes
            h3. Steps to Reproduce
             # Open an object details view for an object under Insight's object schema view
             # Add several comments for the object
             # Collapse one of the comments

            h3. Expected Results

            Collapsed comment should not render any HTML markups to the end user.
            h3. Actual Results

            Collapsed comment gets rendered with visible HTML markups (e.g. `<p>`) to the end user.
            h3. Workaround

            Currently there is no known workaround for this behavior. A workaround will be added here when available             		New: h3. Issue Summary

            This is reproducible on Data Center: Yes
            h3. Steps to Reproduce
             # Open an object details view for an object under Insight's object schema view
             # Add several comments for the object
             # Collapse one of the comments

            h3. Expected Results

            Collapsed comment should not render any HTML markups to the end user.

            Also, collapsed comment should finish within one line & ellipsis at the end if overflown.
            h3. Actual Results

            Collapsed comment gets rendered with visible HTML markups (e.g. `<p>`) to the end user.

            Collapsed comment actually still gets wholly rendered, wrapping to multiple lines to the end user.

            !collapsed-insight-object-comment-with-html-tags.png|thumbnail!
            h3. Workaround

            Currently there is no known workaround for this behavior. A workaround will be added here when available
            Martin Ma made changes -
            Attachment New: collapsed-insight-object-comment-with-html-tags.png [ 425399 ]
            Martin Ma made changes -
            Link New: This issue relates to JSDSERVER-11465 [ JSDSERVER-11465 ]
            Martin Ma created issue -

              Unassigned Unassigned
              mma Martin Ma
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated: