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Bug
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Resolution: Fixed
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Low
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4.20.1
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None
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2
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Severity 3 - Minor
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2
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Issue Summary
Insight custom field values are not populated for IssueType "sub-task" and this only happens for sub-task and when we open create screen in a new tab.
Steps to Reproduce
- Create 2 objectTypes Action and Profile.
- Here is what the Attributes of Action and Profile ObjectTypes look like -

- Allow cardinality to be unlimited for the reference profiles.
- Create 2 Insight custom fields. Say ActionCF and ProfileCF with the type Insight Objects
- ActionCF displays the objects with objectType Action.
- ProfileCF displays the objects with objectType Profile.
- Below is the insight custom field configuration for Action and Profile.
Action:
Filter Scope (IQL): ObjectType = Action
Profile:
Filter Scope (IQL): ObjectType = Profile
Filter Issue Scope (IQL): object HAVING inR(key = ${Action})
- Create 4 profile objects. Profile1, Profile2, Profile3, Profile4.
- Create 2 Action objects Action1, Action2.
- In object Action1, add a reference to profile object Porfile1.
- In object Action2 add 2 reference objects Profile2 and Profile4.
- Create a sub-task from a jira software project from the issue view screen, by selecting More dropdown, and select "Create sub-task". We can see the Insight custom field values are populated for Action and Profile.
- Now, do right-click and open the "create sub-task" option in the new tab, So that the create issue screen comes in a separate tab. Now the values for Profil are not populated.
Expected Results
The profileCF values should be displayed in the dropdown when the creation of the sub-task happens in a new tab.
Actual Results
The profileCF values are not displayed in the dropdown when the creation of the sub-task happens in a new tab.
Workaround
The sub-task creation should happen on the same page instead of the new tab.

