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  1. Jira Service Management Data Center
  2. JSDSERVER-1189

Service Desk projects cannot be created on servers in French

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When trying to create a SD project with a French server, the following error occurs:

      Cannot find status: En attente du service d'assistance

      Workaround
      Switch server language to something else, create the project, then switch it back

        1. screenshot_430.jpg
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          Alexandre H

            [JSDSERVER-1189] Service Desk projects cannot be created on servers in French

            Alexandre H added a comment -

            I notice Jira created new statuses (in English) when I used the workaround (cf. screenshot).
            To my understanding, that means that once I have used workaround, I shall use it every time I create a new SD otherwise it duplicates statuses with French version.

            Do you confirm? Do you deal with that side issue in your patch?
            Thanks

            Alexandre H added a comment - I notice Jira created new statuses (in English) when I used the workaround (cf. screenshot). To my understanding, that means that once I have used workaround, I shall use it every time I create a new SD otherwise it duplicates statuses with French version. Do you confirm? Do you deal with that side issue in your patch? Thanks

            Alexandre H added a comment -

            It is definitely not fixed in JSD 2.1.1.

            Alexandre H added a comment - It is definitely not fixed in JSD 2.1.1.

            Panna (Inactive) added a comment -

            Did we fix this and did not just update the ticket?

            Panna (Inactive) added a comment - Did we fix this and did not just update the ticket?

            Ed Zhang (Automation) added a comment -

            Root cause appears to be the JIRA Importers plugin escaping strings unexpectedly.

            Ed Zhang (Automation) added a comment - Root cause appears to be the JIRA Importers plugin escaping strings unexpectedly.

              mmcmahon Matthew McMahon (Inactive)
              ezhang Ed Zhang (Automation)
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: