Long names in Request Participant field are replaced with ... (three dots) in Agent View

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 4.9.0, 4.22.2
    • 2
    • Severity 3 - Minor
    • 0

      Issue Summary

      Request Participants are omitted for full names of 31 characters or more in 4K resolution when side bar menu and queues are expanded.

      If you collapse the side bar menu or close the left nav queues - the names need to be longer to replicate the issue.

      Shorter names would be affected in FHD resolution and below.

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Create user that have full names of 31 characters or more (note the description above).
      2. Add to Request Participants

      Expected Results

      We can see fullname in Request Participants wrapped the same way as for the Reporter field or in the Customer Portal.

      Actual Results

      Request Participants are omitted for full names of 31 characters or more.

      30 characters is below.

      Workaround

      Shorten your full name

        1. 30 char.png
          30 char.png
          131 kB
        2. 31 char.png
          31 char.png
          153 kB
        3. Screen Shot 2022-07-27 at 9.26.50 am.png
          Screen Shot 2022-07-27 at 9.26.50 am.png
          153 kB

            Assignee:
            Unassigned
            Reporter:
            Tomoya Suzuki
            Votes:
            2 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated: