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  1. Jira Service Management Data Center
  2. JSDSERVER-11896

Having more than 25 items/options rendered in an 'Checkbox/Radio' Insight custom field on customer portal does not render the CF as select

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 5.1.0, 4.22.6

      Issue Summary

      This is reproducible on Data Center: Yes

      Having more than 25 items/options rendered in an 'Checkbox/Radio' Insight custom field on customer portal does not render the CF as 'Select'.

      Steps to Reproduce

      1. Go to 'Manage apps' > Insight > 'Insight Configuration' page
      2. Change 'Default number of objects fetched in custom fields' (under 'User Interaction' section) to a number greater than 25 (e.g. to 50)
      3. Create an Insight custom field and set its 'Type of interaction' to 'Checkbox/radio'
      4. Configure the custom field to be rendered as a field for a request type in customer portal
      5. Create more than 25 objects/assets that'll be rendered for the Insight custom field
      6. Go to the 'Create request' page of that request type on customer portal

      Expected Results

      The custom field should be rendered as 'Select'.

      Actual Results

      The custom field is still rendered as 'Checkbox/radio'

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

          Form Name

            [JSDSERVER-11896] Having more than 25 items/options rendered in an 'Checkbox/Radio' Insight custom field on customer portal does not render the CF as select

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              Unassigned Unassigned
              mma Martin Ma
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                Created:
                Updated: