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  1. Jira Service Management Data Center
  2. JSDSERVER-1164

Eliminate the requirement for the Service Desk Team and Administrators to have the Create Issues permission

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    • Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I understand why many of the Service Desk permission scheme restrictions are in place, but I do not understand this one. I would like for all issues in a specific Service Desk project to be created through the portal. Currently, I have to allow members of Service Desk Team and Administrators to create issues through the standard JIRA interface, which undoes all of the customized routing I have set up in my Service Desk.

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          Suggestion - JSDCLOUD-1164 Eliminate the requirement for the Service Desk Team and Administrators to have the Create Issues permission

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              Unassigned Unassigned
              mikey.schott MikeyS
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