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  1. Jira Service Management Cloud
  2. JSDCLOUD-1164

Eliminate the requirement for the Service Desk Team and Administrators to have the Create Issues permission

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Subhra Majhi 
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      I understand why many of the Service Desk permission scheme restrictions are in place, but I do not understand this one. I would like for all issues in a specific Service Desk project to be created through the portal. Currently, I have to allow members of Service Desk Team and Administrators to create issues through the standard JIRA interface, which undoes all of the customized routing I have set up in my Service Desk.

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          Suggestion - JSDSERVER-1164 Eliminate the requirement for the Service Desk Team and Administrators to have the Create Issues permission

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              mikey.schott MikeyS
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