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  1. Jira Service Management Data Center
  2. JSDSERVER-11639

Business Services/Create Objects : Keyboard focus order is not logical when user activates the filter search combobox

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      Issue Summary

      When the user activates the filter search Combobox, the focus moves inappropriately and the user is not able to access it efficiently.

      Tested URL

      https://instenv-5971-nizh.instenv.atl-test.space/secure/ObjectSchema.jspa?id=3&mode=object&objectId=100

      Steps to Reproduce

      1. Launch the URL
      2. In the Insights section, navigate to the main content area where filters for Business Services are present.
      3. Activate the "Filter Search" field
      4. Then it will display Some checkboxes under the "Search" field
      5. Try to interact with the Combobox using Tab and Shift + Tab.

      Screenshot

      Screen Recording

      Screen Recording 2022-05-15 at 7.23.33 PM.mov

      Actual Results

      Currently, on expanding, the focus is going to the main content and footer section then it's reading expanding content. When keyboard users try to access the filter Combobox, they expect the keyboard focus to move to the beginning of the Combobox content. However, if the keyboard focus moves unexpectedly, it results in users having to navigate throughout in order to access the content.

      Expected Results

      Ensure that the focus moves to the beginning of the Combobox when users activate it. Additionally, the focus should remain inside the Combobox and should not navigate to the main content area unless the Combobox is closed.

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available.

      Bug Ref: 748652

      Bulldog Ref: JSMDC-12833

        1. Screen Recording 2022-05-15 at 7.23.33 PM.mov
          13.98 MB
        2. Screen Recording 2023-01-31 at 1.07.36 PM.mov
          26.44 MB
        3. Screenshot 2022-05-15 at 7.34.22 PM.png
          Screenshot 2022-05-15 at 7.34.22 PM.png
          586 kB

            [JSDSERVER-11639] Business Services/Create Objects : Keyboard focus order is not logical when user activates the filter search combobox

            No work has yet been logged on this issue.

              a955dc6cda19 Oleksandr Stoliar
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: