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  1. Jira Service Management Data Center
  2. JSDSERVER-11619

Search Result selection (select any of the options from the search results) : Inaccessible by keyboard and no conforming alternative.

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      Issue Description

      When the user tries to navigate to the “Close” button in the 'All actors' & 'description' input field, the button does not receive keyboard support.

      Steps to Reproduce

       

      1. Navigate and activate the 'History' tab from the tabs such as 'attributes', 'connected tickets' etc.
      2. Navigate to the 'All actors' & 'description' input fields and perform a search operation by adding text to each of the fields.
      3. Notice the 'x' button gets available.
      4. try navigating to the 'x' button.
      5. Observe that the “x” button does not receive keyboard focus.

      Screenshot

       

      Actual Behaviour

      When a user is performing a search operation by adding text to each of the fields., the keyboard focus does not move to the “x” button. As a result screen reader and keyboard-only users will miss out on important functionality.

      Expected Result

      When a user is accessing a web page, the focus should move to all interactive elements. Make sure to modify the scripts associated with the mentioned button to ensure that it is accessible for keyboard-only users.

      Workaround

      Currently, there is no workaround available.

      Bug Ref: 748003

      Bulldog Ref: JSMDC-13203

        1. QA JSDSERVER-11619.mov
          6.08 MB
        2. Screenshot 2022-05-25 at 5.58.14 PM.png
          Screenshot 2022-05-25 at 5.58.14 PM.png
          456 kB

            [JSDSERVER-11619] Search Result selection (select any of the options from the search results) : Inaccessible by keyboard and no conforming alternative.

            Matthew Brennan made changes -
            Labels Original: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-high-priority ax-jsm ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical sprint2 New: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-at-user ax-bug ax-bulldog-bl ax-critical ax-critical-priority ax-dev-ready ax-high-priority ax-jsm ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical sprint2
            Matthew Brennan made changes -
            Labels Original: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-high-priority ax-jsm ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical sprint2 New: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-high-priority ax-jsm ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical sprint2
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Oleksandr Stoliar made changes -
            Sprint Original: JSM Sprint 1, JSM Sprint 2, JSM Sprint 3, JSM Sprint 4 [ 6985, 7016, 7035, 7042 ] New: JSM Sprint 1, JSM Sprint 2, JSM Sprint 3, JSM Sprint 4, JSM Sprint 5 [ 6985, 7016, 7035, 7042, 7051 ]

            Yurii Travenko (Inactive) added a comment -

            Issue notes: Quality notes

            After fix video: Loom record

            Yurii Travenko (Inactive) added a comment - Issue notes: Quality notes After fix video: Loom record
            Oleksandr Stoliar made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 736026 ]
            Yurii Travenko (Inactive) made changes -
            Remote Link New: This issue links to "Wiki Page (Hello Confluence)" [ 735399 ]
            Oleksandr Stoliar made changes -
            Sprint Original: JSM Sprint 1, JSM Sprint 2, JSM Sprint 3 [ 6985, 7016, 7035 ] New: JSM Sprint 1, JSM Sprint 2, JSM Sprint 3, JSM Sprint 4 [ 6985, 7016, 7035, 7042 ]
            Yurii Travenko (Inactive) made changes -
            Labels Original: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-high-priority ax-jsm ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical New: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-high-priority ax-jsm ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical sprint2
            Oleksandr Stoliar made changes -
            Sprint Original: JSM Sprint 1, JSM Sprint 2 [ 6985, 7016 ] New: JSM Sprint 1, JSM Sprint 2, JSM Sprint 3 [ 6985, 7016, 7035 ]

              36a811bdd856 Yurii Travenko (Inactive)
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: