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  1. Jira Service Management Data Center
  2. JSDSERVER-11605

Business Services/Create Objects : Syntax help icon link inaccessible by keyboard only users

    Issue Summary

    The element "Syntax help" link icon  in the advance search for Insights is not accessible by keyboard alone users

    Tested URL

    https://instenv-19536-ipiz.instenv.internal.atlassian.com/secure/ObjectSchema.jspa?id=2&typeId=22&objectId=184 

    Steps to Reproduce

    1. Launch the URL
    2. In the Insights section, in the main content area, activate the "Advanced search" link
    3. After the Advance search input field is available for Business services, navigate into the input field with the keyboard to interact with the "Syntax Help" icon.

    Screenshot

    Actual Results

    In the Insights section for the Advanced search input field, Keyboard support was missing for the "Syntax Help" interactive image link element which gets available when users activate the icon with a mouse click.
    This made it difficult for keyboard-only and screen reader users to access the functionality associated with the element.

    Expected Results

    The image link icon should receive keyboard as well as screen reader focus on tab and tab+shift.

    Apply the following changes:

    • Code the image links using <a> element and include the “href” attribute in their source code. 
    • Modify the scripts to ensure that the image links are accessible with a keyboard as well as a mouse.
    • Remove the tabindex="-1" provided for the link.

    Workaround

    Currently, there is no known workaround for this behaviour. A workaround will be added here when available.

    Bug Ref: 748641

    Bulldog Ref: JSMDC-12825

        Form Name

          [JSDSERVER-11605] Business Services/Create Objects : Syntax help icon link inaccessible by keyboard only users

          Matthew Brennan made changes -
          Labels Original: 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-high-priority ax-jsm ax-kb-user ax-macos-safari ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox New: 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-critical ax-critical-priority ax-dev-done ax-high-priority ax-jsm ax-kb-user ax-macos-safari ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox
          Matthew Brennan made changes -
          Labels Original: 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-high-priority ax-jsm ax-kb-user ax-macos-safari ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox New: 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-high-priority ax-jsm ax-kb-user ax-macos-safari ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox
          Kamil Smigielski (Inactive) made changes -
          Status Original: Closed [ 6 ] New: Closed [ 6 ]
          Martin Ma made changes -
          Fix Version/s New: 5.2.0 [ 102196 ]
          Athul Sudhan (Inactive) made changes -
          Labels Original: 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-dev-ready ax-high-priority ax-jsm ax-kb-user ax-macos-safari ax-platform-dc ax-qa-prioritised ax-vpat-critical ax-windows-chrome ax-windows-firefox New: 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-high-priority ax-jsm ax-kb-user ax-macos-safari ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox
          Athul Sudhan (Inactive) made changes -
          Attachment New: quest.png [ 425049 ]
          Athul Sudhan (Inactive) made changes -
          Resolution New: Fixed [ 1 ]
          Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
          Roman Litvishko (Inactive) made changes -
          Assignee New: Roman Litvishko [ a504d30b4d3f ]
          Roman Litvishko (Inactive) made changes -
          Labels Original: 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-high-priority ax-jsm ax-kb-user ax-macos-safari ax-platform-dc ax-qa-prioritised ax-vpat-critical ax-windows-chrome ax-windows-firefox New: 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-dev-ready ax-high-priority ax-jsm ax-kb-user ax-macos-safari ax-platform-dc ax-qa-prioritised ax-vpat-critical ax-windows-chrome ax-windows-firefox
          Akhilesh Paradhi (Inactive) made changes -
          Remote Link New: This issue links to "JSMDC-12825 (JIRA Server (Bulldog))" [ 643830 ]

            a504d30b4d3f Roman Litvishko (Inactive)
            12b69dcabe29 Matthew Brennan
            Affected customers:
            0 This affects my team
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: