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Bug
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Resolution: Fixed
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Low
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4.13.0, 4.21.0, 4.22.0, 4.20.7, 4.22.2
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None
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2
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Severity 3 - Minor
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3
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Problem
When using agent / issue view to view a knowledge base article, the pop up displays the article with very large top and bottom spacing, forcing the user to scroll down to be able to view the entire content of the article.
Environment
Happening with both Chrome and Firefox
| Jira | Confluence |
|---|---|
| 4.20.7 | 7.17.1 |
| 4.21.0 | 7.17.1 |
| 4.22.0 | 7.7.3 |
| 4.22.0 | 7.17.1 |
| 4.22.2 | 7.7.3 |
| 4.22.2 | 7.17.1 |
Steps to Reproduce
- Install JSM and Confluence
- Create some pages in Confluence (I used the Demonstration space)
- Link Service project to Confluence for Knowledge Base
- Create a request with a summary which would have some related knowledge base suggestions
- From the Agent / Issue view, click on the article in the 'Related knowledge base articles' section
Expected Results
Article displayed fine with no spacing issue, using the entire pop up dialog
Actual Results
Article displayed with excessive top and bottom spacings, make the article 'unreadable'
Workaround
No known workaround
Notes
- Only happening in Agent / Issue view. Does not happen in Customer Portal view
- mentioned in
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