IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 5.0.0, 4.20.9, 4.22.3
    • 4.13.0, 4.21.0, 4.22.0, 4.20.7, 4.22.2
    • Knowledge Base
    • None

      Problem

      When using agent / issue view to view a knowledge base article, the pop up displays the article with very large top and bottom spacing, forcing the user to scroll down to be able to view the entire content of the article.

      Environment

      Happening with both Chrome and Firefox

      Jira Confluence
      4.20.7 7.17.1
      4.21.0 7.17.1
      4.22.0 7.7.3
      4.22.0 7.17.1
      4.22.2 7.7.3
      4.22.2 7.17.1

      Steps to Reproduce

      1. Install JSM and Confluence
      2. Create some pages in Confluence (I used the Demonstration space)
      3. Link Service project to Confluence for Knowledge Base
      4. Create a request with a summary which would have some related knowledge base suggestions
      5. From the Agent / Issue view, click on the article in the 'Related knowledge base articles' section

      Expected Results

      Article displayed fine with no spacing issue, using the entire pop up dialog

      Actual Results

      Article displayed with excessive top and bottom spacings, make the article 'unreadable'

      Workaround

      No known workaround

      Notes

      • Only happening in Agent / Issue view. Does not happen in Customer Portal view

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          1.png
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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • Icon: Bug Bug
              • Resolution: Fixed
              • Icon: Low Low
              • 5.0.0, 4.20.9, 4.22.3
              • 4.13.0, 4.21.0, 4.22.0, 4.20.7, 4.22.2
              • Knowledge Base
              • None

                Problem

                When using agent / issue view to view a knowledge base article, the pop up displays the article with very large top and bottom spacing, forcing the user to scroll down to be able to view the entire content of the article.

                Environment

                Happening with both Chrome and Firefox

                Jira Confluence
                4.20.7 7.17.1
                4.21.0 7.17.1
                4.22.0 7.7.3
                4.22.0 7.17.1
                4.22.2 7.7.3
                4.22.2 7.17.1

                Steps to Reproduce

                1. Install JSM and Confluence
                2. Create some pages in Confluence (I used the Demonstration space)
                3. Link Service project to Confluence for Knowledge Base
                4. Create a request with a summary which would have some related knowledge base suggestions
                5. From the Agent / Issue view, click on the article in the 'Related knowledge base articles' section

                Expected Results

                Article displayed fine with no spacing issue, using the entire pop up dialog

                Actual Results

                Article displayed with excessive top and bottom spacings, make the article 'unreadable'

                Workaround

                No known workaround

                Notes

                • Only happening in Agent / Issue view. Does not happen in Customer Portal view

                  1. 1.png
                    1.png
                    605 kB

                        kkanojia Kunal Kanojia
                        ywoo Yit Wei
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            kkanojia Kunal Kanojia
                            ywoo Yit Wei
                            Affected customers:
                            1 This affects my team
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated:
                              Resolved: