• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: 5.0.0, 4.20.9, 4.22.3
• Affects Version/s: 4.13.0, 4.21.0, 4.22.0, 4.20.7, 4.22.2
• Component/s: Knowledge Base
• Labels:

  None

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   605 kB

   21/Apr/2022 12:37 PM

[JSDSERVER-11298] Knowledge Base article from agent / issue view has spacing issue

Satej Mirpagar made changes - 24/May/2022 8:24 PM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

SET Analytics Bot made changes - 16/May/2022 4:01 AM

Support reference count

Original: 1

New: 2

SET Analytics Bot made changes - 16/May/2022 2:13 AM

UIS

New: 3

Julien Rey made changes - 13/May/2022 12:49 PM

Description

Original: h3. Problem When using agent / issue view to view a knowledge base article, the pop up displays the article with very large top and bottom spacing h3. Environment Happening with both Chrome and Firefox ||Jira||Confluence|| |4.20.7|7.17.1| |4.21.0|7.17.1| |4.22.0|7.7.3| |4.22.0|7.17.1| |4.22.2|7.7.3| |4.22.2|7.17.1| h3. Steps to Reproduce # Install JSM and Confluence # Create some pages in Confluence (I used the Demonstration space) # Link Service project to Confluence for Knowledge Base # Create a request with a summary which would have some related knowledge base suggestions # From the Agent / Issue view, click on the article in the 'Related knowledge base articles' section h3. Expected Results Article displayed fine with no spacing issue, using the entire pop up dialog h3. Actual Results Article displayed with excessive top and bottom spacings, make the article 'unreadable' !1.png|thumbnail! h3. Workaround No known workaround h3. Notes * Only happening in Agent / Issue view. Does not happen in Customer Portal view

New: h3. Problem When using agent / issue view to view a knowledge base article, the pop up displays the article with very large top and bottom spacing, forcing the user to scroll down to be able to view the entire content of the article. h3. Environment Happening with both Chrome and Firefox ||Jira||Confluence|| |4.20.7|7.17.1| |4.21.0|7.17.1| |4.22.0|7.7.3| |4.22.0|7.17.1| |4.22.2|7.7.3| |4.22.2|7.17.1| h3. Steps to Reproduce # Install JSM and Confluence # Create some pages in Confluence (I used the Demonstration space) # Link Service project to Confluence for Knowledge Base # Create a request with a summary which would have some related knowledge base suggestions # From the Agent / Issue view, click on the article in the 'Related knowledge base articles' section h3. Expected Results Article displayed fine with no spacing issue, using the entire pop up dialog h3. Actual Results Article displayed with excessive top and bottom spacings, make the article 'unreadable' !1.png|thumbnail! h3. Workaround No known workaround h3. Notes * Only happening in Agent / Issue view. Does not happen in Customer Portal view

Julien Rey made changes - 13/May/2022 12:45 PM

Affects Version/s

New: 4.13.0 [ 93703 ]

Marc Dacanay made changes - 27/Apr/2022 3:16 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 636460 ]

Kunal Kanojia made changes - 26/Apr/2022 12:25 AM

Status

Original: In Progress [ 3 ]

New: Waiting for Release [ 12075 ]

Kunal Kanojia made changes - 26/Apr/2022 12:24 AM

Fix Version/s		New: 4.22.3 [ 100692 ]
Fix Version/s		New: 4.20.9 [ 100594 ]
Fix Version/s		New: 5.0.0 [ 99898 ]

Guillaume (Inactive) made changes - 26/Apr/2022 12:16 AM

Status

Original: Needs Triage [ 10030 ]

New: In Progress [ 3 ]

Guillaume (Inactive) made changes - 26/Apr/2022 12:10 AM

Assignee

Original: Guillaume [ 11483abddbe2 ]

New: Kunal Kanojia [ kkanojia ]

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