Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-11115

Insight Read-only Custom Field adds an entry in the Issue History even if there are no changes to that field

XMLWordPrintable

      Issue Summary

      Whenever an Issue gets updated, an Insight Read-Only Custom field will add an entry in the Issue History. If the Read Only field's content hasn't changed, it still adds an entry showing the Read-Only Field and the same Old Value, in the Issue History tab.

      Steps to Reproduce

      1. Create an Insight Read-only custom field
      2. Create an issue and ensure the Insight read-only custom field has values
      3. Update the issue without making any changes (or) making changes to any Jira Custom field
      4. You will find the Insight Read-only custom field in the History tab with old values for every update on this issue.

      Expected Results

      History Tab should not show Insight Read-only field if there are no changes to that field

      Actual Results

      History Tab shows Insight Read-only field even if there are no changes to that field

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              f75285566e0c Prabhu Subramaniyan
              Votes:
              15 Vote for this issue
              Watchers:
              17 Start watching this issue

                Created:
                Updated: