JSM customer portal customization shouldn't allow users to create a view with no links to issue

XMLWordPrintable

      Issue Summary

      You can customize the customer portal request view, but it allows you to create a view where you have no way to navigate to the issue, for example: 

      Steps to Reproduce

      1. Navigate to the customer portal as the admin
      2. Change the global columns setting and include only fields with no links, e.g. the dates. 
      3. Navigate to the requests as a customer and you now will have a view where you cannot navigate to your requests. 

      Expected Results

      There should be a way to navigate from the row to the issue.

      Actual Results

      You cannot navigate to the issues

      Workaround

      Revert the change and add a field, like Summary, which has a link to the request. 

              Assignee:
              Unassigned
              Reporter:
              Craig Shannon
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: