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Type:
Suggestion
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Resolution: Unresolved
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None
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Component/s: Customer Portal
Issue Summary
You can customize the customer portal request view, but it allows you to create a view where you have no way to navigate to the issue, for example:

Steps to Reproduce
- Navigate to the customer portal as the admin
- Change the global columns setting and include only fields with no links, e.g. the dates.
- Navigate to the requests as a customer and you now will have a view where you cannot navigate to your requests.
Expected Results
There should be a way to navigate from the row to the issue.
Actual Results
You cannot navigate to the issues
Workaround
Revert the change and add a field, like Summary, which has a link to the request.
- links to