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  1. Jira Service Management Data Center
  2. JSDSERVER-10870

Copy pasting bullet lists with fullstops from MS Office in JSM visual comment section strips content

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.16.1, 4.16.2, 4.17.0, 4.18.2, 4.19.1, 4.20.0, 4.20.1
    • Issue View

      Issue Summary

      When copy pasting from locally installed MS word / MS excel / Outlook, from bullet points, with periods in them, part of the content is stripped by Jira's visual editor. 

      Steps to Reproduce

      1. Create a bullet list in MS word with periods in it.  
      2. Copy and paste into Jira's visual comment editor
      3. Notice how parts of the content have been stripped.

      See screenshot below, notice how parts of the IP address copied into Jira have been stripped

      Expected Results

      • All content is copy pasted correctly

      Actual Results

      Part of the content is stripped 

      Workaround

      Copy pasting in text mode does not cause issues with content being stripped, but loses some of the formatting.

        1. mswordbulletpt.png
          452 kB
          Jackson

              Unassigned Unassigned
              7f0ad53b5538 Jackson
              Affected customers:
              3 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated: