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  1. Jira Service Management Data Center
  2. JSDSERVER-10870

Copy pasting bullet lists with fullstops from MS Office in JSM visual comment section strips content

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 4.16.1, 4.17.0, 4.16.2, 4.20.0, 4.18.2, 4.19.1, 4.20.1
    • Issue View

      Issue Summary

      When copy pasting from locally installed MS word / MS excel / Outlook, from bullet points, with periods in them, part of the content is stripped by Jira's visual editor. 

      Steps to Reproduce

      1. Create a bullet list in MS word with periods in it.  
      2. Copy and paste into Jira's visual comment editor
      3. Notice how parts of the content have been stripped.

      See screenshot below, notice how parts of the IP address copied into Jira have been stripped

      Expected Results

      • All content is copy pasted correctly

      Actual Results

      Part of the content is stripped 

      Workaround

      Copy pasting in text mode does not cause issues with content being stripped, but loses some of the formatting.

        1. mswordbulletpt.png
          mswordbulletpt.png
          452 kB

            [JSDSERVER-10870] Copy pasting bullet lists with fullstops from MS Office in JSM visual comment section strips content

            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955341 ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Sanjay Kumar (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Jackson made changes -
            Affects Version/s New: 4.20.1 [ 97994 ]
            Jackson made changes -
            Summary Original: Copy pasting bullet lists with fullstops from MS word in JSM visual comment section strips content New: Copy pasting bullet lists with fullstops from MS Office in JSM visual comment section strips content
            Jackson created issue -

              Unassigned Unassigned
              7f0ad53b5538 Jackson
              Affected customers:
              3 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated: