Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1067

Default workflow options for Customer Portal in Service Desk

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, by default Customer Portal in Service Desk has these 2 default workflow options:

      • Add a comment
      • Add attachment

      Would like to have the option to have the following workflow options to be default, instead of having to customize it ourselves:

      • Resolve this issue
      • Freeze this issue
      • Escalate this issue

          Form Name

            [JSDSERVER-1067] Default workflow options for Customer Portal in Service Desk

            Martin Howell made changes -
            Link New: This issue duplicates JSDSERVER-12592 [ JSDSERVER-12592 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011614 ] New: JAC Suggestion Workflow 3 [ 3646806 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664739 ] New: JAC Suggestion Workflow [ 3011614 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325615 ] New: Confluence Workflow - Public Facing v4 [ 2664739 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053525 ] New: JSD Suggestion Workflow - TEMP [ 2325615 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048654 ] New: JSD Suggestion Workflow [ 2053525 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279889 ] New: JSD Suggestion Workflow - TEMP [ 2048654 ]
            jonah (Inactive) made changes -
            Description Original: Currently, by default Customer Portal in Service Desk has these 2 default workflow options:
            - Add a comment
            - Add attachment

            Would like to have the option to have the following workflow options to be default, instead of having to customize it ourselves:
            - Resolve this issue
            - Freeze this issue
            - Escalate this issue             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1067].
              {panel}

            Currently, by default Customer Portal in Service Desk has these 2 default workflow options:
            - Add a comment
            - Add attachment

            Would like to have the option to have the following workflow options to be default, instead of having to customize it ourselves:
            - Resolve this issue
            - Freeze this issue
            - Escalate this issue
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1067 [ JSDCLOUD-1067 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 759863 ] New: JSD Suggestion Workflow [ 1279889 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              azuhra Aqqiela
              Votes:
              5 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: