[JSDSERVER-1059] Add "Raise this request on behalf of" option when using non-agent based license - Create and track feature requests for Atlassian products.

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Type: Suggestion
Resolution: Fixed
Fix Version/s: 2.2-OD-04, 2.1.1
Component/s: None
Labels:
None

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Currently we can only use the "Raise this request on behalf of" field if we are using the agent based license.

It would be great to have this feature for the non-agent based license as well.

relates to

JSDSERVER-836 When creating Service Desk requests for customers, setting them as reporters, customer is not notified and can’t be added as watcher

Closed

JSDCLOUD-1059 Add "Raise this request on behalf of" option when using non-agent based license

Closed

mentioned in: Page Failed to load; Page Failed to load

was cloned as: DESK-3699 Failed to load

Form Name

No work has yet been logged on this issue.

Assignee:: Matthew McMahon (Inactive)

Reporter:: Marcus Silveira

Votes:: 5 Vote for this issue

Watchers:: 8 Start watching this issue

Created:: 06/Nov/2014 9:33 PM

Updated:: 19/Sep/2019 5:56 AM

Resolved:: 01/Dec/2014 4:05 AM