NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Currently we can only use the "Raise this request on behalf of" field if we are using the agent based license.
It would be great to have this feature for the non-agent based license as well.
- relates to
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JSDSERVER-836 When creating Service Desk requests for customers, setting them as reporters, customer is not notified and can’t be added as watcher
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- Closed
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JSDCLOUD-1059 Add "Raise this request on behalf of" option when using non-agent based license
- Closed
- was cloned as
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DESK-3699 Failed to load
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[JSDSERVER-1059] Add "Raise this request on behalf of" option when using non-agent based license
Why was this not included in the standalone licensing version of Service Desk? I'm hoping this was just an oversight. If not, should we be under the impression that other upcoming features may not be available for customers that purchased the standalone license of JIRA and Service Desk and that these customers would need to upgrade to the new agent-based licensing model to obtain them?
I'm excited to hear this feature is coming to the standalone version, thank you!