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  1. Jira Service Management Cloud
  2. JSDCLOUD-1059

Add "Raise this request on behalf of" option when using non-agent based license

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Details

    • Suggestion
    • Resolution: Fixed
    • None
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently we can only use the "Raise this request on behalf of" field if we are using the agent based license.

      It would be great to have this feature for the non-agent based license as well.

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          is related to

          Suggestion - JSDSERVER-1059 Add "Raise this request on behalf of" option when using non-agent based license

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-836 When creating Service Desk requests for customers, setting them as reporters, customer is not notified and can’t be added as watcher

          • Medium - Medium priority issues
          • Closed

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              mmcmahon Matthew McMahon (Inactive)
              malmeida Marcus Silveira
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              Dates

                Created:
                Updated:
                Resolved: