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  1. Jira Service Management Data Center
  2. JSDSERVER-1059

Add "Raise this request on behalf of" option when using non-agent based license

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 2.2-OD-04, 2.1.1
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently we can only use the "Raise this request on behalf of" field if we are using the agent based license.

      It would be great to have this feature for the non-agent based license as well.

            [JSDSERVER-1059] Add "Raise this request on behalf of" option when using non-agent based license

            Damon Morda added a comment -

            I'm excited to hear this feature is coming to the standalone version, thank you!

            Damon Morda added a comment - I'm excited to hear this feature is coming to the standalone version, thank you!

            Damon Morda added a comment -

            Why was this not included in the standalone licensing version of Service Desk? I'm hoping this was just an oversight. If not, should we be under the impression that other upcoming features may not be available for customers that purchased the standalone license of JIRA and Service Desk and that these customers would need to upgrade to the new agent-based licensing model to obtain them?

            Damon Morda added a comment - Why was this not included in the standalone licensing version of Service Desk? I'm hoping this was just an oversight. If not, should we be under the impression that other upcoming features may not be available for customers that purchased the standalone license of JIRA and Service Desk and that these customers would need to upgrade to the new agent-based licensing model to obtain them?

              mmcmahon Matthew McMahon (Inactive)
              malmeida Marcus Silveira
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                Created:
                Updated:
                Resolved: