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  1. Jira Service Management Data Center
  2. JSDSERVER-1048

Allow to search tickets in Customer Portal by Reference number

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The search functionality in the Customer Portal does not provide results when searching by reference id. Many customers are trying to do this and complain about it thinking that the search functionality is broken.

            [JSDSERVER-1048] Allow to search tickets in Customer Portal by Reference number

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011751 ] New: JAC Suggestion Workflow 3 [ 3646883 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665112 ] New: JAC Suggestion Workflow [ 3011751 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323153 ] New: Confluence Workflow - Public Facing v4 [ 2665112 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051910 ] New: JSD Suggestion Workflow - TEMP [ 2323153 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047285 ] New: JSD Suggestion Workflow [ 2051910 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279304 ] New: JSD Suggestion Workflow - TEMP [ 2047285 ]
            jonah (Inactive) made changes -
            Description Original: The search functionality in the Customer Portal does not provide results when searching by reference id. Many customers are trying to do this and complain about it thinking that the search functionality is broken. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1048].
              {panel}

            The search functionality in the Customer Portal does not provide results when searching by reference id. Many customers are trying to do this and complain about it thinking that the search functionality is broken.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1048 [ JSDCLOUD-1048 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 758810 ] New: JSD Suggestion Workflow [ 1279304 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Tim Evans (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              6e107d394ed3 Rodolfo
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              11 Vote for this issue
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                Created:
                Updated:
                Resolved: