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  1. Jira Service Management Data Center
  2. JSDSERVER-1045

Make an ability to raise requests on behalf of your customers optional

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    • Icon: Suggestion Suggestion
    • Resolution: Answered
    • None
    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hello!
      It's great that agents can now raise requests as a customers but
      business tell us that for some organisations that ability should be forbidden because it may be harmfull for statistics.

            [JSDSERVER-1045] Make an ability to raise requests on behalf of your customers optional

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010661 ] New: JAC Suggestion Workflow 3 [ 3646030 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664075 ] New: JAC Suggestion Workflow [ 3010661 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323300 ] New: Confluence Workflow - Public Facing v4 [ 2664075 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052950 ] New: JSD Suggestion Workflow - TEMP [ 2323300 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047962 ] New: JSD Suggestion Workflow [ 2052950 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279871 ] New: JSD Suggestion Workflow - TEMP [ 2047962 ]
            jonah (Inactive) made changes -
            Description Original: Hello!
            It's great that agents can now raise requests as a customers but
            business tell us that for some organisations that ability should be forbidden because it may be harmfull for statistics.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1045].
              {panel}

            Hello!
            It's great that agents can now raise requests as a customers but
            business tell us that for some organisations that ability should be forbidden because it may be harmfull for statistics.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1045 [ JSDCLOUD-1045 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 758725 ] New: JSD Suggestion Workflow [ 1279871 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            lingbo (Inactive) made changes -
            Link Original: This issue is related to JSD-1583 [ JSD-1583 ]

              Unassigned Unassigned
              1ea325c95d4c Andrei Pechnikov
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                Created:
                Updated:
                Resolved: