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  1. Jira Service Management Data Center
  2. JSDSERVER-1045

Make an ability to raise requests on behalf of your customers optional

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    • Suggestion
    • Resolution: Answered
    • None
    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hello!
      It's great that agents can now raise requests as a customers but
      business tell us that for some organisations that ability should be forbidden because it may be harmfull for statistics.

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          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1285 New field on Service Desk - I cannot hide it!

          • Medium - Medium priority issues
          • Closed

          Suggestion - JSDCLOUD-1045 Make an ability to raise requests on behalf of your customers optional

          • Closed

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              Unassigned Unassigned
              1ea325c95d4c Andrei Pechnikov
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                Updated:
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