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  1. Jira Service Management Data Center
  2. JSDSERVER-1029

Ability to set CC'ed users as a watcher and get notification

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently in Service Desk Mail Handler, there's no option to set CC'ed users as a watcher and to allow them to get notification when an issue created via email.

      The built-in JIRA "Create a new issue or add a comment to an existing issue" mail handler contains the CC Watchers option which enable CC'ed users to become a watcher.

      It would be great to have this feature on Service Desk Mail Handler.

          Form Name

            [JSDSERVER-1029] Ability to set CC'ed users as a watcher and get notification

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011421 ] New: JAC Suggestion Workflow 3 [ 3648847 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664250 ] New: JAC Suggestion Workflow [ 3011421 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324169 ] New: Confluence Workflow - Public Facing v4 [ 2664250 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052944 ] New: JSD Suggestion Workflow - TEMP [ 2324169 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047954 ] New: JSD Suggestion Workflow [ 2052944 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279862 ] New: JSD Suggestion Workflow - TEMP [ 2047954 ]
            jonah (Inactive) made changes -
            Description Original: Currently in Service Desk Mail Handler, there's no option to set CC'ed users as a watcher and to allow them to get notification when an issue created via email.

            The built-in JIRA "Create a new issue or add a comment to an existing issue" mail handler contains the CC Watchers option which enable CC'ed users to become a watcher.

            It would be great to have this feature on Service Desk Mail Handler.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1029].
              {panel}

            Currently in Service Desk Mail Handler, there's no option to set CC'ed users as a watcher and to allow them to get notification when an issue created via email.

            The built-in JIRA "Create a new issue or add a comment to an existing issue" mail handler contains the CC Watchers option which enable CC'ed users to become a watcher.

            It would be great to have this feature on Service Desk Mail Handler.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1029 [ JSDCLOUD-1029 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 757245 ] New: JSD Suggestion Workflow [ 1279862 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Ed Zhang (Automation) made changes -
            Labels Original: SEE

              Unassigned Unassigned
              rsaputra Adven
              Votes:
              2 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: