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  1. Jira Service Management Cloud
  2. JSDCLOUD-1029

Ability to set CC'ed users as a watcher and get notification

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    • Resolution: Duplicate
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently in Service Desk Mail Handler, there's no option to set CC'ed users as a watcher and to allow them to get notification when an issue created via email.

      The built-in JIRA "Create a new issue or add a comment to an existing issue" mail handler contains the CC Watchers option which enable CC'ed users to become a watcher.

      It would be great to have this feature on Service Desk Mail Handler.

              Unassigned Unassigned
              rsaputra Adven
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