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  1. Jira Service Management Cloud
  2. JSDCLOUD-9788

requestTypeId context parameter is intermittently omitted

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    • Icon: Bug Bug
    • Resolution: Tracked Elsewhere
    • Icon: Low Low
    • Forge and Connect
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      Issue Summary

      JSM Connect provides a {servicedesk.requestTypeId} context parameter, but when used, it is intermittently blank.

      Steps to Reproduce

      1. Create an app that contributes a Create request view or Request details view which is mapped to a URL that includes the context parameter {servicedesk.requestTypeId} in the query part of the URL.
      2. Open the app's Create request view or Request details view.
      3. Inspect the app iframe's URL.

      Expected Results

      The app iframe URL is completed with the filled in value for the {servicedesk.requestTypeId} context parameter.

      Actual Results

      Intermittently, the app iframe URL omits the value for the {servicedesk.requestTypeId} context parameter.

      Workaround

      None

              Unassigned Unassigned
              dmorrow@atlassian.com Dugald Morrow
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                Created:
                Updated:
                Resolved: