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Bug
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Resolution: Tracked Elsewhere
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Low
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None
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Major
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1
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Issue Summary
JSM Connect provides a {servicedesk.requestTypeId} context parameter, but when used, it is intermittently blank.
Steps to Reproduce
- Create an app that contributes a Create request view or Request details view which is mapped to a URL that includes the context parameter {servicedesk.requestTypeId} in the query part of the URL.
- Open the app's Create request view or Request details view.
- Inspect the app iframe's URL.
Expected Results
The app iframe URL is completed with the filled in value for the {servicedesk.requestTypeId} context parameter.
Actual Results
Intermittently, the app iframe URL omits the value for the {servicedesk.requestTypeId} context parameter.
Workaround
None