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Suggestion
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Resolution: Unresolved
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2
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Expected:
Given an an IT Service Management JSM project and a couple of services (Operations) in the project, when API clients make a call to:
/rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype/{requestTypeId}/field
then the client should have enough information to construct a valid service request.
Actual:
Currently, the API returns
...
"validValues": []
...
When customers set Affected Services as a mandotory field, this prevents clients from being able to construct a valid service request.
Suggested solution:
The result can be more hypermedia oriented with an href element to a secondary endpoint that is the authority on assets. Of course, clients must expect to use the URL as a search, rather than a complete enumeration.
- is related to
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JSDCLOUD-11075 Add API to be able to retrieve Assets object field values
- Under Consideration
- derived from
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DEVHELP-5752 Loading...