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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

    • 1
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Expected:
      Given an an IT Service Management JSM project and a couple of services (Operations) in the project, when API clients make a call to:

      /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype/{requestTypeId}/field
      

      then the client should have enough information to construct a valid service request.

      Actual:
      Currently, the API returns

      ...
      "validValues": []
      ...
      

      When customers set Affected Services as a mandotory field, this prevents clients from being able to construct a valid service request.

      Suggested solution:
      The result can be more hypermedia oriented with an href element to a secondary endpoint that is the authority on assets. Of course, clients must expect to use the URL as a search, rather than a complete enumeration.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • 1
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Expected:
                Given an an IT Service Management JSM project and a couple of services (Operations) in the project, when API clients make a call to:

                /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype/{requestTypeId}/field
                

                then the client should have enough information to construct a valid service request.

                Actual:
                Currently, the API returns

                ...
                "validValues": []
                ...
                

                When customers set Affected Services as a mandotory field, this prevents clients from being able to construct a valid service request.

                Suggested solution:
                The result can be more hypermedia oriented with an href element to a secondary endpoint that is the authority on assets. Of course, clients must expect to use the URL as a search, rather than a complete enumeration.

                        Unassigned Unassigned
                        ibuchanan devpartisan
                        Votes:
                        41 Vote for this issue
                        Watchers:
                        12 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            ibuchanan devpartisan
                            Votes:
                            41 Vote for this issue
                            Watchers:
                            12 Start watching this issue

                              Created:
                              Updated: