Knowledge base articles are showing in Times New Roman for users in Europe

Issue Summary

Knowledge base articles are showing in Times New Roman for users in Europe. 

If the user is in Europe, but connects to a VPN in the US, for example, it works fine. 

The issue happens despite network, browser, OS.

Steps to Reproduce

1.  Access an article in the customer portal or on Project > Knowledge base
2. It’s only possible to replicate if you are in Europe

Expected Results

It shows the article in the sans-serif font

Actual Results

The article’s content shows in Times New Roman

Workaround

Connect to a VPN based on another location