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  1. Jira Service Management Cloud
  2. JSDCLOUD-9708

Knowledge base articles are showing in Times New Roman for users in Europe

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      Description

      Issue Summary

      Knowledge base articles are showing in Times New Roman for users in Europe. 

      If the user is in Europe, but connects to a VPN in the US, for example, it works fine. 

      The issue happens despite network, browser, OS.

      Steps to Reproduce

      1.  Access an article in the customer portal or on Project > Knowledge base
      2. It’s only possible to replicate if you are in Europe

      Expected Results

      It shows the article in the sans-serif font

      Actual Results

      The article’s content shows in Times New Roman

      Workaround

      Connect to a VPN based on another location

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              Assignee:
              cc2689ec767b Kritika Bahl
              Reporter:
              adaluz Angélica Luz
              Votes:
              22 Vote for this issue
              Watchers:
              21 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: