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  1. Jira Service Management Cloud
  2. JSDCLOUD-962

Change the Subject Line of the Notifications on JIRA Service Desk OnDemand

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      Hi there,
      We are using the trial version of the Service Desk OnDemand to check if meets our requirements.
      I understand that currently we cannot edit the notification temples in JIRA Service Desk OnDemand.
      Is that apply to the subject of the notifications as well?
      Currently all the Notification Subject starts from [JIRA] [Service Desk] then Subject followed by the [Issue ID]
      Is it possible that we can change [JIRA] to our Company name [Schoolworks] in the subject of a notification?
      Many thanks for your help.
      Tariq

            [JSDCLOUD-962] Change the Subject Line of the Notifications on JIRA Service Desk OnDemand

            Nam added a comment -

            Hi,

            Is there a resolution for this?

            If so, are you able to provide the steps to do so?

            Nam added a comment - Hi, Is there a resolution for this? If so, are you able to provide the steps to do so?

            Brett Talbot added a comment - - edited

            Please help on this issues

            Brett Talbot added a comment - - edited Please help on this issues

            Tariq Nazir added a comment -

            Hi there,

            Also when the reporter is getting Notifications in their inbox form "Display Name" is the name of the reporter it self instead of the name of the help desk agent who replied to the message.

            How we can make this change?

            Thanks

            Tariq

            Tariq Nazir added a comment - Hi there, Also when the reporter is getting Notifications in their inbox form "Display Name" is the name of the reporter it self instead of the name of the help desk agent who replied to the message. How we can make this change? Thanks Tariq

              Unassigned Unassigned
              4d7a93c4f5b6 Tariq Nazir
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