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  1. Jira Service Management Cloud
  2. JSDCLOUD-959

Changing Service Desk Customers to JIRA/Confluence Users

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently it is not possible to change Service Desk Customer to JIRA/Confluence users in Cloud. in JIRA server, it is possible to achieve this by adding the customers to a user group and enabling the application access for them. This feature should be available for Cloud as this is not an uncommon request.

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        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-1053 Ability to convert accounts between Service Desk customers and regular JIRA users

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. ID-281 Service Desk's Customers don't appear when 'All access levels' filter is selected

          • Low - Low priority issues
          • Closed

          Suggestion - JSDSERVER-959 Changing Service Desk Customers to JIRA/Confluence Users

          • Closed

          Activity

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              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: