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  1. Jira Service Management Cloud
  2. JSDCLOUD-9550

Customer Satisfaction report shows duplicate entries

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Reports
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      Update from Product team (27 May 2021)
      Hey folks,

      The fix has now been rolled out to all customers. Do let us know in case you are still facing any issues. I will keep this open for another week.

      Cheers,
      Jason

      Issue Summary

      When customer satisfaction report has many entries that span multiple pages, clicking on 2nd page duplicates the entries from the first page and displays them on the 2nd page

      Steps to Reproduce

      1. Have multiple CSAT surveys recorded in your project
      2. Go to Reports > Satisfaction report.
      3. You will see reviews recorded that span multiple pages
      4. Click on page 2.

      Expected Results

      Records on the 2nd page gets displayed

      Actual Results

      The records on the first page are displayed and are duplicated increasing the number of entries on the 2nd page to double

      Workaround

      No workaround for now.

        1. customer_satisfaction.mov
          5.29 MB
          Banu Prakash J
        2. Image 2020-11-24 at 3.15.54 PM-1.png
          314 kB
          Simran G
        3. Screen Recording 2020-11-24 at 03.17 PM.gif
          4.08 MB
          Simran G

              jdcruz Jason D'Cruz
              e87386e27ed9 Simran G
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                Created:
                Updated:
                Resolved: