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  1. Jira Service Management Cloud
  2. JSDCLOUD-9504

Show in which portal group the request type belongs

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      If you have different request types with the same name in multiple groups and you need to edit them, it's not possible to differentiate them in this new portal group setting.

      The only way to know is by checking their IDs and comparing them to the IDs in the Customer Portal or by changing their icons.

      It would be better to add a direct link to the request type from the portal group page.

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            [JSDCLOUD-9504] Show in which portal group the request type belongs

            Matthew Hunter made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels New: timeout-suggestion-bulk-close
            Liron made changes -
            Assignee New: Jehan Gonsalkorale [ a620038e6229 ]
            Pedro Henrique Fernandes created issue -

              a620038e6229 Jehan Gonsalkorale
              0d59956c4fe8 Pedro Henrique Fernandes
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                Created:
                Updated:
                Resolved: