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  1. Jira Service Management Cloud
  2. JSDCLOUD-9504

Show in which portal group the request type belongs

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      If you have different request types with the same name in multiple groups and you need to edit them, it's not possible to differentiate them in this new portal group setting.

      The only way to know is by checking their IDs and comparing them to the IDs in the Customer Portal or by changing their icons.

      It would be better to add a direct link to the request type from the portal group page.

        1. Screenshot at Oct 30 12-35-50.png
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          Pedro Henrique Fernandes
        2. Screenshot at Oct 30 12-36-25.png
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          Pedro Henrique Fernandes
        3. Screenshot at Oct 30 12-38-11.png
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          Pedro Henrique Fernandes
        4. Screenshot at Oct 30 12-38-39.png
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          Pedro Henrique Fernandes

            [JSDCLOUD-9504] Show in which portal group the request type belongs

            Matthew Hunter added a comment -
            Atlassian Update - October 31, 2022

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it.

            While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - October 31, 2022 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

            RamR added a comment -

            Hi there,

            I would like for this feature to be implemented. With the help of this, you can use the same request forms under multiple groups like New requests, break fix etc., And when the user submits tickets from a specific group and if you are able to identify that, then it can be used for reporting purposes without adding additional fields to manually capture any value. These reports could be of value to understand what type of requests come in for various applications being supported.

            Thank you

            RamR added a comment - Hi there, I would like for this feature to be implemented. With the help of this, you can use the same request forms under multiple groups like New requests, break fix etc., And when the user submits tickets from a specific group and if you are able to identify that, then it can be used for reporting purposes without adding additional fields to manually capture any value. These reports could be of value to understand what type of requests come in for various applications being supported. Thank you

              a620038e6229 Jehan Gonsalkorale
              0d59956c4fe8 Pedro Henrique Fernandes
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                Updated:
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