Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-9463

Need to make internal comments the default for comments in transitions

    XMLWordPrintable

Details

    • Suggestion
    • Status: Future Consideration (View Workflow)
    • Resolution: Unresolved
    • Issue View
    • None
    • 11
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      This ticket was created to follow up on this ticket (https://jira.atlassian.com/browse/JSDCLOUD-1733) which has been solved in the new issue view where:

      • The comment box requires you to select "Add internal note" or "Reply to customer", which means there is no default for clickthrough navigation to commenting
      • Pressing "m" opens up a "Reply to customer" comment

      However, this has not yet been solved for transition screen comments so this ticket will capture that requirement. The need is to make sure that agents don't accidentally share comments with customers unwittingly due to being unfamiliar with the tool.

      Attachments

        Issue Links

          Activity

            People

              a620038e6229 Jehan Gonsalkorale
              a620038e6229 Jehan Gonsalkorale
              Votes:
              45 Vote for this issue
              Watchers:
              31 Start watching this issue

              Dates

                Created:
                Updated: