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  1. Jira Service Management Cloud
  2. JSDCLOUD-9313

Rule for adding label in a workflow not appending labels in a Next-Gen Service Desk project.

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    Description

      Issue Summary

      In the Next-Gen Service Desk project when there is a rule configured in a transition to add a label to the label field. It is not appending those labels, rather it is clearing the labels field and adding the label mention in the rule.

      Steps to Reproduce

      1. Open a Next-Gen Service desk project.
      2. Open a Request Type and edit workflow.
      3. Add a rule to a transition to add labels to the label field. Ex. Label A
      4. Configure the above for the next transition. Ex Label B
      5. Now create a ticket and do a transition for that ticket, you will notice Label A being added to the label field.
      6. Now do the second transition, you will notice that Label A is removed and Label B is added to the label field

      Expected Results

      Labels should be appended when new labels are being added from a rule in a transition

      Actual Results

      Labels are getting replaced

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            rapostoleanu Radu
            422f530d75ad Arjun Ganapathy
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            Dates

              Created:
              Updated:
              Resolved: