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Bug
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Resolution: Timed out
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Low
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1
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Severity 3 - Minor
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Issue Summary
When an issue is created via email with long body text (> 32,767 characters), it will not be added to "Description" field in the new issue view. Only the old issue view will be updated.
Steps to Reproduce
- Send an email to JSD project email request with > 32,767 characters.
- After the issue is created, check the new issue view and the old issue view.
Expected Results
Both views will be updated with the "Description" value.
Actual Results
Only the old issue view has the "Description" value. From the logs it return the error below :-
"message":"DESCRIPTION with id 1117494 could not be converted from wiki to ADF: Rich text is not present"
For a next-gen project, an issue with an empty "Description" field is created.
Workaround
If issue descriptions longer than 32,767 characters are needed, attach the content as a file instead of sending it in the email body.
- duplicates
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JSDCLOUD-8940 Email with over 32k characters results in Issue with empty description in New Issue View
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- Closed
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