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  1. Jira Service Management Cloud
  2. JSDCLOUD-9213

Issue created via email with long "Description" character (more than 32K) will leave the "Description" field blank in the "new issue view"

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      Issue Summary

      When an issue is created via email with long body text (> 32,767 characters), it will not be added to "Description" field in the new issue view. Only the old issue view will be updated.

      Steps to Reproduce

      1. Send an email to JSD project email request with > 32,767 characters.
      2. After the issue is created, check the new issue view and the old issue view.

      Expected Results

      Both views will be updated with the "Description" value.

      Actual Results

      Only the old issue view has the "Description" value. From the logs it return the error below :-

      "message":"DESCRIPTION with id 1117494 could not be converted from wiki to ADF: Rich text is not present"
      

      For a next-gen project, an issue with an empty "Description" field is created.

      Workaround

      If issue descriptions longer than 32,767 characters are needed, attach the content as a file instead of sending it in the email body.

              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated:
                Resolved: