Issue Summary

Sending emails to Jira Service Desk Mail Handler with over 32767 characters will result in the creation of an Issue with incomplete description.

Additional Notes : It's good to note that this don't only affect the description field but also the comments as well in new JIRA issue view. Also this problem can also be replicated by JIRA REST API. If the comment/description are added by a JIRA REST end point, it will be added without issue but will not display in new JIRA issue view.

Steps to Reproduce

1. Configure a Service Desk mail handler
2. Send an email with over 32767 characters on it.

Expected Results

Jira does not process the email and forwards a proper error message. Example: "Message exceeds the character limit".

Actual Results

Jira creates a new issue with the description of only 32767 characters, also leave a blank description in the New Issue View.

Notes

The description will fill until it reaches 32767 characters after this will replace the last 3 characters with three dots. Also, Jira won't convert the text from Wiki to ADF, so the description only can be seen in the Old Issue View.

Workaround

None available.