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  1. Jira Service Management Cloud
  2. JSDCLOUD-9181

Wrong request type in the queue and filter view after changing the issue type

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      Summary

      Wrong request type in the queue and filter view after changing the issue type in one project or moving between projects

      Steps to Reproduce

      1. Move a service desk issue across projects - or - simply change the issue type on one issue on one project
      2. While moving the issue, change the issue type - or - change the issue type on one issue for one project
      3. After moving the issue, the request type field will be empty in the issue view:
      4. But in the queue view/filter view, the request type will be mapped with a value from the source project

      Expected Results

      The Request type value should be empty as well in the queue/filter view

      Actual Results

      The request type has a value from the source project

      Workaround

      No workaround

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            [JSDCLOUD-9181] Wrong request type in the queue and filter view after changing the issue type

            Rachel Crossman (Inactive) made changes -
            Assignee New: Rachel Crossman [ rcrossman@atlassian.com ]
            Rachel Crossman (Inactive) made changes -
            Component/s New: Issue View [ 46701 ]
            Rachel Crossman (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Long Term Backlog [ 12073 ] New: Closed [ 6 ]
            Rachel Crossman (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 894415 ]
            SET Analytics Bot made changes -
            UIS Original: 6 New: 7
            SET Analytics Bot made changes -
            UIS Original: 2 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 2
            SET Analytics Bot made changes -
            UIS Original: 7 New: 6
            SET Analytics Bot made changes -
            UIS Original: 6 New: 7
            SET Analytics Bot made changes -
            UIS Original: 7 New: 6

              rcrossman@atlassian.com Rachel Crossman (Inactive)
              mfaiz Mohamed Faiz (Inactive)
              Affected customers:
              13 This affects my team
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: