Wrong request type in the queue and filter view after changing the issue type

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    • 33
    • Severity 2 - Major
    • 7

      Summary

      Wrong request type in the queue and filter view after changing the issue type in one project or moving between projects

      Steps to Reproduce

      1. Move a service desk issue across projects - or - simply change the issue type on one issue on one project
      2. While moving the issue, change the issue type - or - change the issue type on one issue for one project
      3. After moving the issue, the request type field will be empty in the issue view:
      4. But in the queue view/filter view, the request type will be mapped with a value from the source project

      Expected Results

      The Request type value should be empty as well in the queue/filter view

      Actual Results

      The request type has a value from the source project

      Workaround

      No workaround

            Assignee:
            Rachel Crossman (Inactive)
            Reporter:
            Mohamed Faiz (Inactive)
            Votes:
            13 Vote for this issue
            Watchers:
            26 Start watching this issue

              Created:
              Updated:
              Resolved: