Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-9181

Wrong request type in the queue and filter view after changing the issue type

XMLWordPrintable

      Summary

      Wrong request type in the queue and filter view after changing the issue type in one project or moving between projects

      Steps to Reproduce

      1. Move a service desk issue across projects - or - simply change the issue type on one issue on one project
      2. While moving the issue, change the issue type - or - change the issue type on one issue for one project
      3. After moving the issue, the request type field will be empty in the issue view:
      4. But in the queue view/filter view, the request type will be mapped with a value from the source project

      Expected Results

      The Request type value should be empty as well in the queue/filter view

      Actual Results

      The request type has a value from the source project

      Workaround

      No workaround

              rcrossman@atlassian.com Rachel Crossman
              mfaiz Mohamed Faiz (Inactive)
              Votes:
              13 Vote for this issue
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: