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  1. Jira Service Management Cloud
  2. JSDCLOUD-5901

Request type field shows previous request type value in issue navigator list view

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    Description

      Summary

      When an issue type is changed on a ticket, it will break the request type mapping and the request type field will be displayed as No match. However, if the ticket is viewed in the issue navigator list view, the request type field shows the previous request type value so searching for request type null/empty would not return a value.

      Steps to Reproduce

      1. Create a ticket via the customer portal. Make sure the request type is valid.
      2. Change the issue type of the ticket.

      Expected Results

      The request type shows no match and the field is empty in the issue navigator list view.

      Actual Results

      The request type shows no match and the field shows the previous value in the issue navigator list view.

      Notes

      This affect both tickets when changing the issue type directly or moving issues to own/other projects.

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              a620038e6229 Jehan Gonsalkorale
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated: