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  1. Jira Service Management Cloud
  2. JSDCLOUD-917

Allowing Non-Agents to Transition Ticket Status (Service Desk 2.0)

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      A feature that can be enabled and disabled to allow users (non-agent) to transition issue status (Resolved by User for example) as seen in Atlassian Service Desk.

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-40 Buttons for workflow transitions on Customer Portal

          • Closed
          is related to

          Suggestion - JSDSERVER-917 Allowing Non-Agents to Transition Ticket Status (Service Desk 2.0)

          • Closed

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              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
              Votes:
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              Dates

                Created:
                Updated:
                Resolved: