Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-917

Allowing Non-Agents to Transition Ticket Status (Service Desk 2.0)

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      A feature that can be enabled and disabled to allow users (non-agent) to transition issue status (Resolved by User for example) as seen in Atlassian Service Desk.

            [JSDCLOUD-917] Allowing Non-Agents to Transition Ticket Status (Service Desk 2.0)

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3443266 ] New: JAC Suggestion Workflow 3 [ 3694875 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2320042 ] New: JAC Suggestion Workflow [ 3443266 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050983 ] New: JSD Suggestion Workflow - TEMP [ 2320042 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046013 ] New: JSD Suggestion Workflow [ 2050983 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1874464 ] New: JSD Suggestion Workflow - TEMP [ 2046013 ]
            jonah (Inactive) made changes -
            Description Original: A feature that can be enabled and disabled to allow users (non-agent) to transition issue status (*Resolved by User* for example) as seen in Atlassian Service Desk. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-917].
              {panel}

            A feature that can be enabled and disabled to allow users (non-agent) to transition issue status (*Resolved by User* for example) as seen in Atlassian Service Desk.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-917 [ JSDSERVER-917 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: Participant Request New: Participant Request affects-server
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 739738 ] New: JSD Suggestion Workflow [ 1280511 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
              Votes:
              8 Vote for this issue
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: