Details
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Suggestion
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Resolution: Unresolved
Description
Issue Summary
Files attached to Confluence articles, such as PDF, PowerPoint, Excel, Word show an 'Edit file' button in the thumbnail. Clicking on this button downloads the file.
This can get a little confusing in JSD Knowledge Base as service desk customers don't have permission to edit any files.
Suggested solution
Remove this button, allowing service desk customers only to preview or download files from KB articles.