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  1. Jira Service Management Cloud
  2. JSDCLOUD-9153

Customer notifications should display the agent's avatar when they receive emails based on agent's actions

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      NOTE: This suggestion is for Jira Service Desk Cloud. Using Jira Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Customer notifications do not include agent's avatar when the agent updates/edits the request.

      Suggested Solution

      It would be great if the email notifications that customers receive contained the Agent's Jira avatar somewhere in the message itself. This can produce a misalignment since Jira Core notifications do this.

      Why this is important

      Helps to establish a closer understanding between customers and Agents that these are real people working behind these issues/requests.

      Workaround

      None

              Unassigned Unassigned
              aheinzer Andy Heinzer (Inactive)
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