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  1. Jira Service Management Data Center
  2. JSDSERVER-6850

Customer notifications should display the agent's avatar when they receive emails based on agent's actions

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Notification
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Desk Server. Using Jira Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Customer notifications do not include agent's avatar when the agent updates/edits the request.

      Suggested Solution

      It would be great if the email notifications that customers receive contained the Agent's Jira avatar somewhere in the message itself. This can produce a misalignment since Jira Core notifications do this.

      Why this is important

      Helps to establish a closer understanding between customers and Agents that these are real people working behind these issues/requests.

      Workaround

      None

              Unassigned Unassigned
              aheinzer Andy Heinzer (Inactive)
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                Created:
                Updated:
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